All of our furs are the finest quality & workmanship. We stand behind our furs. Having said that we do not accept returns. If you are not happy with the fit of your garment, our expert furriers and fur designer will alter the garment to your liking. Please notify us within 10 days of first receiveing it and we will make proper arrangements to have you looking fabulous.
If you are not happy with the type of fur you selected and want to exchange it, we will be happy to make an exhange for you. We must be notified within 5 days that you'd like to exchange it and we will provide you with instructions at such time. If you need to return an item for echange, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. NO REFUNDS ARE GIVEN.
We ship all items on JulianaFurs.com to the billing address associated with your credit card free of charge. This is a one time, 1 way - free shipping for new purchases.